Frequently Asked Questions
2 min readAnswers for B2C customers and B2B partners, organised separately below.
Get an instant estimate on our website by entering your pickup and drop locations and vehicle details, choose your preferred method (self pickup/drop-off or door to door), and confirm your booking online in a few minutes.
Once your booking is confirmed, you can track your vehicle's status from the My Bookings page, including scheduled location updates while it's in transit.
Typically your vehicle's RC and a valid ID proof; any additional document needed for your specific booking is listed during checkout.
Payments are split into three milestones — a Booking Charge (10%) at booking, an Initial Payment (50%) at the midway checkpoint, and the Balance Against Delivery before final delivery — so you're never paying the full amount upfront.
You can cancel before your vehicle is loaded onto the carrier. Any applicable refund is processed after deducting handling charges, as outlined in our Terms and Conditions.
Yes, a GST-compliant invoice is generated for every booking and is downloadable from your My Bookings page.
Report it to our team as soon as you notice it at delivery. We review the condition report, photos and relevant documents to assess and resolve the claim.
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